Using Trust Up (the App)

Hey there, curious minds! We're thrilled to have you here. Dive in and let's demystify the world of Trust Up. Whether you're wondering about the secret to our error-free updates or just curious if our developers ever sleep, you're in the right place.

  • Bulk Uploading to Trust Up

    The Trust Up App has many needs and resources ("entries"). These entries can be added using our special form on the website (here).  The only required field is the Entry Title, which makes it quick to use.

     

    However, if you want to add multiple entries it might be faster to use the Trust Up Entry Template spreadsheet. Please download this file and use it to add many entries.

     

    Email it to help@trustup.org when you are done to upload all entries at once.

     

     

     

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  • Exchanging at Tilda's Kitchen

    When visiting Tilda's Kitchen and Marketplace in Kingston, New York, you can now "check in" and have your needs and resources shown to others in the store.

     

    This allows you an easy way to find help and help others through in-person meeting, in a way that is gentle, consensual, and convenient. 

     

     

    Quick Overview:

    1. Scan - In the store scan the QR code on the TV or one of the tables

    2. Browse - You can now browse all resources/needs from people in the store that have "checked in" within 30 minutes

    3. Contact - Optionally, you can contact anyone about their entry.

    4. Check In - Optionally, you can "check in", which lets you choose to show some of your entries.

     

    Full Tutorial for Exchanging:

    Here are all steps,  explained in detail below.

     

    To Exchange your Needs and Resources

    1. Scan the QR - This will reveal the Check In screen on your mobile

    2. Log In - If you are not logged into Trust Up, you will be prompted to do so.

    3. Add Entries - You must have entries on your Trust Up account. If not, you cannot display anything. Simply add entries in the app, then check back to this screen.

    4. Select Entries - Once you have entries in your profile, you'll see them here. Simply select the ones you want to show to others in the store. This will make them visible for 30 minutes to anyone who visits the QR Code, and they will show on the TV.

    5. Look for Messages - If someone wants to exchange with you, you'll receive a message (in-app message, email, and SMS). Make sure your phone number is added in your profile settings if you want to get a SMS.

    6. Meet - The other person will meet you at the front counter if you want to exchange. You can meet them there, or ignore the message if you don't want to. 

     

    That's it! 

     

    If you have any questions or suggestions, message us at help@trustup.org.

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  • How do I set up my profile?

     To set up your profile on Trust Up:

    • Log into your account.
    • Navigate to your profile settings.
    • Fill in details such as your bio, interests, and profile picture.
    • Save your changes to update your profile.
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  • How do notifications work?

     Notifications keep you informed about important updates such as new messages, transaction status, and system alerts. Customize your notification preferences in the app settings.

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  • How can I delete my account?

    To delete your account:

    • Log into your account.
    • Navigate to "Account Settings."
    • Select "Delete Account" and follow the prompts.
    • Confirm your decision to permanently delete your account.
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  • How do I update my contact information?

     To update your contact information:

    • Log into your account.
    • Go to "Account Settings."
    • Edit your contact details such as email address or phone number.
    • Save your changes.
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  • What types of resources are available in the directory? What are themes?

    The directory includes various resources such as local businesses, services, community organizations, and support networks. Themes categorize listings based on common interests or needs.

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  • How do I update or remove my listing?

    To update or remove your listing:

    • Go to your profile or business hub.
    • Edit the information as needed.
    • Save changes to update your listing or delete it if no longer relevant.
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  • Can I create a hub for my business and add it to the resource directory?

    Yes, you can create a business hub:

    • Go to your profile settings.
    • Select "Add Hub" in the Resource Directory section.
    • Fill out details about your business or community initiative.
    • Submit for review and approval by Trust Up administrators.
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  • How do I search for local resources?

    To search for local resources:

    • Navigate to the "Resource Directory" section.
    • Use filters such as location, category, or theme.
    • Explore listings and contact businesses directly for more information.
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  • What should I do if I can’t find what I’m looking for?

    If you can't find what you need:

    • Expand your search criteria or adjust filters.
    • Check back later as new listings are added regularly.
    • Post a request in the community forum for assistance.
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  • How do I initiate an exchange with another user?

    To initiate an exchange:

    • Contact the user through their listing.
    • Discuss terms and details of the exchange.
    • Agree on the exchange method (e.g., meet-up, delivery).
    • Confirm the exchange through the app.
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  • How do I search for items or services to exchange or request?

    To search for items or services:

    • Use the search bar to enter keywords or browse categories.
    • Refine your search using filters like location, type, or availability.
    • Click on listings to view details and contact the user for exchange.
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  • How do I list an item or service for exchange?

    To list an item or service:

    • Click on the "Add" button in the menu of the app.
    • Fill out the details including description, category, and condition (if applicable).
    • Set your preferences for exchange (e.g., share, trade).
    • Publish your entry.
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  • How do I change my password?

    To change your password:

    • Log into your account.
    • Go to "Account Settings."
    • Select "Change Password."
    • Enter your current password and new password, then save changes.

     

    To reset your password:

    • Go to the login page.
    • Click on "Forgot Password?"
    • Enter your registered email address.
    • Follow the instructions in the password reset email to create a new password.
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