Using Trust Up (the App)

Hey there, curious minds! We're thrilled to have you here. Dive in and let's demystify the world of Trust Up. Whether you're wondering about the secret to our error-free updates or just curious if our developers ever sleep, you're in the right place.

  • How do I set up my profile?

     To set up your profile on Trust Up:

    • Log into your account.
    • Navigate to your profile settings.
    • Fill in details such as your bio, interests, and profile picture.
    • Save your changes to update your profile.
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  • How do notifications work?

     Notifications keep you informed about important updates such as new messages, transaction status, and system alerts. Customize your notification preferences in the app settings.

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  • How can I delete my account?

    To delete your account:

    • Log into your account.
    • Navigate to "Account Settings."
    • Select "Delete Account" and follow the prompts.
    • Confirm your decision to permanently delete your account.
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  • How do I update my contact information?

     To update your contact information:

    • Log into your account.
    • Go to "Account Settings."
    • Edit your contact details such as email address or phone number.
    • Save your changes.
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  • What types of resources are available in the directory? What are themes?

    The directory includes various resources such as local businesses, services, community organizations, and support networks. Themes categorize listings based on common interests or needs.

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  • How do I update or remove my listing?

    To update or remove your listing:

    • Go to your profile or business hub.
    • Edit the information as needed.
    • Save changes to update your listing or delete it if no longer relevant.
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  • Can I create a hub for my business and add it to the resource directory?

    Yes, you can create a business hub:

    • Go to your profile settings.
    • Select "Add Hub" in the Resource Directory section.
    • Fill out details about your business or community initiative.
    • Submit for review and approval by Trust Up administrators.
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  • How do I search for local resources?

    To search for local resources:

    • Navigate to the "Resource Directory" section.
    • Use filters such as location, category, or theme.
    • Explore listings and contact businesses directly for more information.
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  • What should I do if I can’t find what I’m looking for?

    If you can't find what you need:

    • Expand your search criteria or adjust filters.
    • Check back later as new listings are added regularly.
    • Post a request in the community forum for assistance.
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  • How do I initiate an exchange with another user?

    To initiate an exchange:

    • Contact the user through their listing.
    • Discuss terms and details of the exchange.
    • Agree on the exchange method (e.g., meet-up, delivery).
    • Confirm the exchange through the app.
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  • How do I search for items or services to exchange or request?

    To search for items or services:

    • Use the search bar to enter keywords or browse categories.
    • Refine your search using filters like location, type, or availability.
    • Click on listings to view details and contact the user for exchange.
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  • How do I list an item or service for exchange?

    To list an item or service:

    • Click on the "Add" button in the menu of the app.
    • Fill out the details including description, category, and condition (if applicable).
    • Set your preferences for exchange (e.g., share, trade).
    • Publish your entry.
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  • How do I change my password?

    To change your password:

    • Log into your account.
    • Go to "Account Settings."
    • Select "Change Password."
    • Enter your current password and new password, then save changes.

     

    To reset your password:

    • Go to the login page.
    • Click on "Forgot Password?"
    • Enter your registered email address.
    • Follow the instructions in the password reset email to create a new password.
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