Using Trust Up (the App)

Hey there, curious minds! We're thrilled to have you here. Dive in and let's demystify the world of Trust Up. Whether you're wondering about the secret to our error-free updates or just curious if our developers ever sleep, you're in the right place.

  • Bulk Uploading to Trust Up

    The Trust Up App has many needs and resources ("entries"). These entries can be added using our special form on the website (here).  The only required field is the Entry Title, which makes it quick to use.

     

    However, if you want to add multiple entries it might be faster to use the Trust Up Entry Template spreadsheet. Please download this file and use it to add many entries.

     

    Email it to help@trustup.org when you are done to upload all entries at once.

     

     

     

    See more
  • Exchanging at Tilda's Kitchen

    When visiting Tilda's Kitchen and Marketplace in Kingston, New York, you can now "check in" and have your needs and resources shown to others in the store.

     

    This allows you an easy way to find help and help others through in-person meeting, in a way that is gentle, consensual, and convenient. 

     

     

    Quick Overview:

    Here are the main steps, which are explained in detail below:

    1. First make sure you have entries on Trust Up's app that have "Currents" selected as a currency.

    2. When in Tilda's, scan the QR and click "Check in"

    3. Select any entries you would like to have visible to others in Tildas. They will be visible for 30 minutes.

     

     

    Detailed Steps:

     

    See more
  • How do I set up my profile?

     To set up your profile on Trust Up:

    • Log into your account.
    • Navigate to your profile settings.
    • Fill in details such as your bio, interests, and profile picture.
    • Save your changes to update your profile.
    See more
  • How do notifications work?

     Notifications keep you informed about important updates such as new messages, transaction status, and system alerts. Customize your notification preferences in the app settings.

    See more
  • How can I delete my account?

    To delete your account:

    • Log into your account.
    • Navigate to "Account Settings."
    • Select "Delete Account" and follow the prompts.
    • Confirm your decision to permanently delete your account.
    See more
  • How do I update my contact information?

     To update your contact information:

    • Log into your account.
    • Go to "Account Settings."
    • Edit your contact details such as email address or phone number.
    • Save your changes.
    See more
  • What types of resources are available in the directory? What are themes?

    The directory includes various resources such as local businesses, services, community organizations, and support networks. Themes categorize listings based on common interests or needs.

    See more
  • How do I update or remove my listing?

    To update or remove your listing:

    • Go to your profile or business hub.
    • Edit the information as needed.
    • Save changes to update your listing or delete it if no longer relevant.
    See more
  • Can I create a hub for my business and add it to the resource directory?

    Yes, you can create a business hub:

    • Go to your profile settings.
    • Select "Add Hub" in the Resource Directory section.
    • Fill out details about your business or community initiative.
    • Submit for review and approval by Trust Up administrators.
    See more
  • How do I search for local resources?

    To search for local resources:

    • Navigate to the "Resource Directory" section.
    • Use filters such as location, category, or theme.
    • Explore listings and contact businesses directly for more information.
    See more
  • What should I do if I can’t find what I’m looking for?

    If you can't find what you need:

    • Expand your search criteria or adjust filters.
    • Check back later as new listings are added regularly.
    • Post a request in the community forum for assistance.
    See more
  • How do I initiate an exchange with another user?

    To initiate an exchange:

    • Contact the user through their listing.
    • Discuss terms and details of the exchange.
    • Agree on the exchange method (e.g., meet-up, delivery).
    • Confirm the exchange through the app.
    See more
  • How do I search for items or services to exchange or request?

    To search for items or services:

    • Use the search bar to enter keywords or browse categories.
    • Refine your search using filters like location, type, or availability.
    • Click on listings to view details and contact the user for exchange.
    See more
  • How do I list an item or service for exchange?

    To list an item or service:

    • Click on the "Add" button in the menu of the app.
    • Fill out the details including description, category, and condition (if applicable).
    • Set your preferences for exchange (e.g., share, trade).
    • Publish your entry.
    See more
  • How do I change my password?

    To change your password:

    • Log into your account.
    • Go to "Account Settings."
    • Select "Change Password."
    • Enter your current password and new password, then save changes.

     

    To reset your password:

    • Go to the login page.
    • Click on "Forgot Password?"
    • Enter your registered email address.
    • Follow the instructions in the password reset email to create a new password.
    See more