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Support Articles

Learn about the Trust Up app, game, our hardware, and more

The Basics

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How did Trust Up start?

"Trust Hub" originated from a self-organizing group called "Kingston Resilience" during the COVID-19 pandemic based in Kingston, New York. The Currency and Exchange sub-committee believed a system-shift would be needed for the Kingston, NY community to be supported with essential resources in this time of crisis. The group sought a way to unite various forms of informal economic activity (gifting, sharing, local currency, etc) into a single, inclusive platform.

 

Rob Jameson was hired to lead an exploration into what solutions could look like in Kingston. He sought first to find and map resource access in key sectors, and find a way to bring together various existing efforts in the community and by local organizations.  Rob previously led similar initiatives (Mass Mosaic, Sharing Space, AnyShare Cooperative, Arcosanti Cooperative) and so he played an extensive role in forming the company "Trust Up" and shaping its path.

 

A brilliant local and remote team was assembled to build out prototype apps, games, and tools that would help solve resource access in Kingston. At time of writing, these interventions are being rolled out and evolving due to community feedback. 

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What are Trust Up and The Alternatives?

Trust Up L3C exists to solve problems with resource access.

 

By resources, we mean:

  • things (food, shelter, tools)
  • knowledge (medical, legal, folk)
  • connection (relationships, friendships, introductions)
  • all other forms of value we can identify

These can be identified, matched, and exchanged on our main app Trust Up.

 

Items can be passed off in physical spaces, like with our hardware. 

Or in virtual spaces, like with The Alternatives.

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Trust Up vs. The Alternatives?

How does Trust Up relate to The Alternatives?

 

It's actually simple...

 

Trust Up is a matching tool for needs and resources. View it as an app here.

The Alternatives is a game that shows needs and resources from the Trust Up app.

 

Make alternatives of your world, and then see how real resources and needs flow through them.  For example, you could redesign your neighborhood to have libraries on every corner, and then see how sharing of books increases. 

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How does Trust Up work?

The resource directory on Trust Up allows users to discover local resources such as businesses, services, and community hubs. Users can search for specific categories or themes to find relevant listings.

 

Trust Up's exchange system facilitates the donation and exchange of items and services between users. It promotes a community-driven approach to resource sharing.

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How do I create an account?

To create an account on Trust Up, follow these steps:

  • Visit the Trust Up app (Mac Store and Play Store) or website.
  • Click on the "Sign Up" or "Create Account" button.
  • Fill out the required information, such as your name, email address, and password.
  • Verify your email address through the confirmation link sent to your email.
  • Once verified, your account is ready to use.
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Using Trust Up (the App)

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How do I set up my profile?

 To set up your profile on Trust Up:

  • Log into your account.
  • Navigate to your profile settings.
  • Fill in details such as your bio, interests, and profile picture.
  • Save your changes to update your profile.
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How do notifications work?

 Notifications keep you informed about important updates such as new messages, transaction status, and system alerts. Customize your notification preferences in the app settings.

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How can I delete my account?

To delete your account:

  • Log into your account.
  • Navigate to "Account Settings."
  • Select "Delete Account" and follow the prompts.
  • Confirm your decision to permanently delete your account.
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How do I update my contact information?

 To update your contact information:

  • Log into your account.
  • Go to "Account Settings."
  • Edit your contact details such as email address or phone number.
  • Save your changes.
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What types of resources are available in the directory? What are themes?

The directory includes various resources such as local businesses, services, community organizations, and support networks. Themes categorize listings based on common interests or needs.

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How do I update or remove my listing?

To update or remove your listing:

  • Go to your profile or business hub.
  • Edit the information as needed.
  • Save changes to update your listing or delete it if no longer relevant.
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The Alternatives (Game)

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What is the Game?

The Game on Trust Up is a gamified feature where users earn points and rewards through active participation in exchanges and community activities.

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